Terms of Service

COURSE ACTIVATION

After processing your enrolment and payment, we will contact you with your log on information and the name of the personal tutor assigned to you.

OnTESOL reserves the right to refuse entry into any of its programs. In such cases, a full refund will be provided within 48 hours of terminating the contract. 

COURSE MATERIAL

The courses are fully done online and all study material — including video recorded lessons for the required observation component of the 250-hour TESOL Diploma and the 120-hour Advanced TESOL Certificate and selections from recommended ESL texts in OnTESOL’s library — can be found in the methodology module. No study material will be mailed to you but you will be able to download all chapters in PDF format for printing or offline viewing. Your tutor may also recommend the purchase or borrowing of some additional books for further reference.

Your access privileges to the course material will be restricted after 30 days following completion or when the maximum duration limit has been reached. If no other course was contracted after that period your on-line record may be cleared.

COURSE DURATION

120-hour Advanced TESOL Certificate: This course consists of three modules: Study Skills and the World of English; Language Awareness (Module 2a Grammar; Module 2b Phonology); Methodology.

This course may take from 4 to 24 weeks to complete. The maximum time limit for completing the 120-hour course is 6 months. See Extension Policy at the end of this agreement for more information on extension options and costs.

250-hour TESOL Diploma: This course consists of three modules: grammar, methodology and phonology. This course may take from 8 to 32 weeks to complete. The maximum time limit for completing the full course is 32 weeks (8 months). See Extension Policy at the end of the agreement for more information on extension options and costs.

20-hour TEYL (Teaching English to Young Learners): This course takes a minimum of 20 hours to complete and the maximum time allocated for this course is 2 months after activation date.

20-hour TBEC (Teaching Business English Course): This course takes a minimum of 20 hours to complete and the maximum time allocated for this course is 2 months after activation date.

20-hour Teaching IELTS (Teaching IELTS Course): This course takes a minimum of 20 hours to complete and the maximum time allocated for this course is 2 months after activation date.

20-hour Teaching English Online Course: This course takes a minimum of 20 hours to complete and the maximum time allocated for this course is 2 months after activation date.

*Specialist courses purchased as a package with a TESOL course are activated after completion of the TESOL course. As TESOL is a prerequisite for all specialist courses, in the event that the enrolee does not complete their TESOL course, they will forfeit access to any specialist courses that were part of their TESOL program package. There is no refund in this case. Students have a maximum of 2 months to complete each course.The start date cannot be postponed. In the event a student registers in 2 specialist courses, the student has a total of 4 months to complete both specialists, and so on. Furthermore, the student must complete the first specialist before receiving access to the next specialist.

ACADEMIC TUTOR

Your personal tutor will contact you via the student portal after your course has been activated and will guide you through the course. You can message your tutor for any questions or doubts you may have. Your tutor is available for necessary guidance and clarification of all course segments; this includes both anticipated online instructional time and ad hoc requests. Your tutor is in charge of correcting and grading your assignments and will inform OnTESOL’s administration of any concerns regarding your performance in the course, lack of participation or technical problems and gives final verification of your completion of the course so that you may receive your certificate/diploma and transcript

ASSESSMENT CRITERIA AND MARKING SYSTEM

Candidates are required to successfully complete all exams, tests, tasks and assignments contained in the online courses in order to graduate from the programs.

MODE OF ASSESSMENT

The assessment will be continuous and integrated. It will take place throughout the course and each assessed component will contribute to the overall grade. When a tutor asks a trainee to redo an assignment it is because the assignment is below standard, that is, it is not a pass. Re-submission of unsatisfactory assignments (Below Standard) for re-grading is at the discretion of the tutor and the Director of Studies. See make-up policy for each program.

ACCESS TO COURSE MATERIAL

Access to material is provided as the student progresses through the course. In the event that the student does not complete the course, OnTESOL is not required to provide materials or access to modules the student did not reach. This includes access to specialist courses if the prerequisite TESOL course is not completed.

ASSIGNMENTS AND EXAMS MAKE-UP POLICY

120-hour Advanced TESOL Certificate
All assignments, tests, exams, and tasks must be passed with a minimum passing mark of 55% (C-). Only one make-up assignment is accepted for a failed assignment/exam. The maximum number of assignments/exams that a candidate can fail and re-submit is 2. Failing more than 2 assignments will result in failing the whole course.

250-hour TESOL Diploma
All assignments, tests, exams, and tasks must be passed with a minimum passing mark of 55% (with the exception of the grammar module whose minimum passing grade is 60%).

Only one make-up assignment is accepted for a failed assignment/exam. The minimum average passing mark for a make-up assignment or exam is 65%. The maximum number of assignments/exams that a candidate can fail or re-submit is 4. Failing more than 4 assignments/exams will result in failing the whole course.

GRADING AND ASSESSMENT

Candidates are awarded a grade (see scale below), supported and amplified by a progress report. The scale of grades is as follows:

PASS with Distinction:

  • 100-90 (A)
  • 89-86 (A-)
  • 85 (B+)


PASS with Merit:

  • 84-75 (B)
  • 74-70 (B-)


PASS: Pass (The candidate has satisfactorily fulfilled the requirements of the course and shows potential, but will need careful and consistent further guidance when employed)

  • 69-65 (C+)
  • 64-60 (C)
  • 59-55 (C-)


Below Standard = Failing Mark (See make-up policy to graduate from either program).

  • 54-0 (F)


RIGHTS AND CODE OF CONDUCT

This code of conduct is designed to provide an explicit definition of the minimal standards of personal conduct that Coventry House International- OnTESOL expects of all its students. It represents a benchmark of expectations regarding students, and defines the boundaries within a rewarding and mutually supportive learning environment can be created. It is based on the assumption that most students in the course already uphold these statements of conduct and can, without reservation, endorse them.

A. Scope of conduct: Appropriate student conduct can be defined by describing behaviors that demonstrate its presence and then, conversely, by defining activities that clearly demonstrate its absence.

Student conduct will be demonstrated in the following areas of activity:

  • Conduct related to academic performance
  • Relationship with tutors and staff

B. Inappropriate behavior: students will ensure that their behavior is at all times respectful of others.

Students are not to use the online environment to:

  • Utter scurrilous, profane, or obscene language;
  • Make remarks or engage in conduct that is racist, sexist, or in other ways discriminatory as defined by the Ontario Human Rights Code;
  • Engage in behaviors or make remarks that could reasonably be interpreted as threatening;
  • Encourage, by inaction or innuendo, the development of a learning environment that is fractious, disrespectful of others, or inconsistent with the student code of conduct.

C. Conduct related to academic performance: students will take responsibility for their own academic achievement. Student will demonstrate their commitment to their own goal of educational advancement by completing the assigned work, and complying with copyright legislation, as outlined below:

  • Students should complete assignments, projects, and other activities set by the course for the evaluation, on time. If a student is unable to complete the work in the designated time, he should discuss this matter with the tutor in advance of the deadline date.

D. Relationship with tutors and staff: Students may request input from additional OnTESOL staff in cases of instructional uncertainty. Students have the right to a learning environment free of harassment and discrimination. Students may appeal grading or instructional concerns to the Director of Studies. Students and tutors will abide by TESL Canada’s ethical guidelines, as described at http://tesl.ca/ethical_guidelines.html

ZERO TOLERANCE POLICY ON PLAGIARISM AND CHEATING

  • Plagiarism: Plagiarism is an offense and will result in a failing grade for the assignment and failing the course. For further information on plagiarism and the internet please check this website: http://www.turnitin.com
  • Cheating: Cheating includes but is not necessarily limited to: Collaboration in the preparation of an assignment. Since our online courses are self-study, collaboration will be viewed by Coventry House International-Ontesol as cheating. Trainees who facilitate cheating by sharing assignments with other trainees enrolled in the course will be expelled from the course. Graduates who facilitate cheating by sharing assignments with other trainees enrolled in the course will have their certification revoked.

Limitations of TESOL Certificate – Copyright and Trademark Restrictions

The TESOL certificate is an official document that includes OnTESOL copyright content, registered trademark, and the signature of a Signing Officer. 

The TESOL certificate issued by OnTESOL shall only be used for the purpose of applying for teaching jobs, accreditation, university programs, and/or work visa. 

Graduates of the OnTESOL course shall not at any point post or share a copy of the TESOL certificate publicly online or through social media because it encourages counterfeit and fraud. Posting or sharing the TESOL certificate publicly online or through social media is a violation of our copyright and registered trademark. 

OnTESOL reserves the right to revoke the certificate without previous notice in the event a graduate violates copyright and trademark restrictions on the usage of the TESOL certificate.

EQUAL OPPORTUNITY

OnTESOL has an equal opportunity policy in relation to gender and sexual orientation, ethnicity, religion and beliefs. All student-trainees/ trainers/employees shall be treated similarly, unhampered by artificial barriers or prejudices or preferences, except when particular distinctions can be explicitly justified (i.e: Accreditation requirements).

PROFESSIONAL DESIGNATION OF RECOGNIZED COURSES

1. 120-hour Advanced TESOL Certificate
After successful completion of all assignments, you will receive a 120-hour Advanced TESOL Certificate awarded by Coventry House International – OnTESOL.

You may also receive an ACTDEC Level 3 Certificate under the seal of the Council if you register with ACTDEC upon completion of the course. It is important to clarify that if you are interested in obtaining an ACTDEC certificate, you should indicate that in your application. You will also be required to complete an ACTDEC registration form and pay, directly to ACTDEC, the fee of £ 20 fee for registration, moderation and award of an ACTDEC certificate upon successful completion of the course. Please check ACTDEC’s website for further information on their accreditation (http://www.actdec.org.uk)

2. 250-hour TESOL Diploma

On successful completion of this course you will receive a 250-hour TESOL Diploma and the transcripts of all your assignments awarded by Coventry House International – OnTESOL. You may also receive an ACTDEC Level 5 Certificate under the seal of the Council if you register with ACTDEC upon completion of the course. It is important to clarify that if you are interested in obtaining an ACTDEC certificate, you should indicate that in your application. You will also be required to complete an ACTDEC registration form and pay, directly to ACTDEC, the fee of £ 20 fee for registration, moderation and award of an ACTDEC certificate upon successful completion of the course. Please check ACTDEC’s website for further information on their accreditation (http://www.actdec.org.uk)

3. TESL Canada Professional Certificate Standard One

On successful completion of the online 120-hour Advanced TESOL Certificate you will receive a 120-hour Advanced TESOL Certificate and the transcripts of all your assignments awarded by Coventry House International- Ontesol. If you would like to obtain, in addition to the TESOL Certificate, the TESL Canada Professional Certificate Standard 1, you need to have completed an undergraduate program** (BA and/or BSC), a 20-hour Practicum, and meet English proficiency standards if you are not a native speaker or have not completed your degree in an English- speaking country. It is your responsibility to apply independently for the TESL Canada certificate after completing the TESOL course and Practicum. Please check TESL Canada’s website for further information on accreditation requirements and how to apply (www.tesl.ca).

4. TESL Ontario CTESOL certification (Level 1)

On successful completion of the online 120-hour Advanced TESOL Certificate you will receive a 120-hour Advanced TESOL Certificate and the transcripts of all your assignments awarded by Coventry House International- Ontesol. If you would like to obtain, in addition to the TESOL Certificate, the TESL Ontario CTESOL**, you need to have completed an undergraduate program** (BA and/or BSC), a 20-hour Practicum, and meet English proficiency standards if you are not a native speaker or have not completed your degree in an English-speaking country. It is your responsibility to apply independently for the TESL Ontario certificate after completing the TESOL course and Practicum.

**CTESOL Training Program Accreditation through the TESL Ontario Grandparenting Clause. This Program is Recognized by TESL Canada for Professional Standard One Certification and by TESL Ontario as an accredited CTESOL (Canadian TESOL) training program. For TESL Ontario Certification please see TESL Ontario’s requirements.

(www.teslontario.org/accredited-ctesol-training-programs)

5. TESL Canada Professional Certificate Standard Two

On successful completion of the online 250-hour TESOL Diploma you will receive a 250-hour TESOL Diploma and the transcripts of all your assignments awarded by Coventry House International – OnTESOL. If you would like to obtain, in addition to the TESOL Diploma, the TESL Canada Professional Certificate Standard 2, you need to have completed an undergraduate program** (BA and/or BSC), a 50-hour Practicum, and meet English proficiency standards if you are not a native speaker or have not completed your degree in an English-speaking country. It is your responsibility to apply independently for the TESL Canada certificate after completing the TESOL course and Practicum. Please check TESL Canada’s website for further information on how to apply (www.tesl.ca). Note: After September 2017, 250-hour TESOL Diploma graduates will have to complete a 50-hour Practicum for TESL Canada Standard 2 accreditation.

Important notice: students without a university degree are still accepted to the course but they are informed that TESL Canada Professional Certificates Standard 1 and 2, and TESL Ontario CTESOL (Level 1) require an undergraduate degree. Students without this qualification will not be eligible for TESL Canada Professional Certificate Standard 1 or 2, or TESOL Ontario CTESOL (Level 1). Non-native speakers who have not completed a university degree in an English speaking country are eligible to take the Advanced TESOL Certificate or TESOL Diploma program and receive the respective certification, but they are informed that they must obtain a valid English Proficiency Score to become eligible for TESL Canada accreditation, or TESL Ontario CTESOL (Level 1). TESL Canada will accept only IELTS Academic (Overall 7 with a minimum of 7 in each skill area) and TOEFL iBT (Overall 101 with a minimum of 23 in Listening, 24 in Reading, 27 in Speaking and 27 in Writing).

CANCELLATIONS AND DEFERMENT

If you withdraw from your TESOL program* within the first 48 hours of being activated**, 80% of your fee will be refunded within 10 days. If you withdraw after the first 48 hours but before the first 7 days (168 hours) of being activated, 50% of your fee will be refunded within 10 days. There is no refund (no fee will be returned to you) if you withdraw after the first 7 days (168 hours) of being activated. Even if you are within the 48-hour or 168-hour limit, there is no refund after submitting the first assignment (120-hour Advanced TESOL, or TEYL, IELTS, TBE courses), or exam (250-hour course) to your tutor.

You must express your decision to withdraw from the course in writing. Please send your request to administration at info@ontesol.com.

*TESOL program refers to your TESOL course (120-hour or 250-hour) plus any combination of specialist courses (TEYL, TBEC, IELTS, TEO) that might have been purchased at a discounted price at the time of enrolment.

** Refers to the start date on the Course Activation email

You must express your decision to withdraw from the course in writing. Please send your request to administration at info@ontesol.com.

It is the student’s responsibility to understand the requirements for any of the following professional designations:

OnTESOL’s 120-hour Certificate and 250-hour TESOL Diploma, ACTDEC UK Level 3 and 5 Certificates, TESL Canada Professional Standard 1 and 2 Certificates, and TESL Ontario CTESOL (Level 1). If any confusion arises, the administrative staff is available at info@ontesol.com or +1 (416) 929 0227 to answer all of the applicant’s questions and to describe the different professional designations and their requirements prior to the student’s enrolment and payment.

No refund will be granted on the basis of misunderstanding a professional designation and its requirements. In the event of a personal matter which will prevent you from finishing the course on time, you should contact your tutor in writing to verify if an extension applies.

OnTESOL reserves the right to terminate this contract at any time.

EXTENSION POLICY

Those who do not complete the course within the deadline have an option to request an extension (See Extension Fee Schedule below). The maximum number of extensions is two. The deadline to request an extension is one year from the original deadline.

EXTENSION FEE SCHEDULE

120-hour Advanced TESOL Certificate:

In the event that the trainee does not complete the course within the 6-month deadline, a CA$150 extension fee applies for every 2-month extension.

250-hour TESOL Diploma:

A one-time free extension of one month is granted once the student has completed and passed the first 18 assignments of the Methodology module.

If you have not reached Assignment 18, or if you have already been granted a free extension, no deferment will be accepted and you will need to pay an extension fee of CA$300 for every 2-month extension to the program. If you have not yet reached Assignment 10, you will receive a 4-month course extension for the same fee.

20-hour Specialist Certificates (TEYL, TBEC, & Teaching IELTS):

The fee for a 1-month course extension of any specialist course is CA$50.


INTELLECTUAL PROPERTY RIGHTS

OnTESOL and Coventry House International own the intellectual property rights, including copyright, in and to this Site, or has obtained the necessary licenses. Therefore, OnTESOL and Coventry House International will take any appropriate legal action to enforce its rights. A number of words, phrases, names, designs or logos used on this Site may be trademarks, service marks or trade names of OnTESOL and Coventry House International or of other bodies. These logos may not be used by other parties without prior explicit consent.

Furthermore, assignments that trainees have to submit throughout the course are the product of the curriculum developed by Coventry House International-OnTESOL and the support provided by the tutor; therefore, Coventry House International-OnTESOL automatically acquires the rights of every assignment when the trainee submits it to the tutor for correction. Coventry House International-OnTESOL may share the assignment for educational and marketing purposes without requesting permission from the trainee or giving credits to the trainee. The trainee may not share the assignment with any person or via any media, as indicated in our cheating/ plagiarism policy.

WARRANTIES

Although the information provided on this Site is thought to be correct when communicated, there is no obligation on OnTESOL to update this information or advise on further changes. There may be misprints but no errors of concepts on this Site, and OnTESOL guarantees the quality, correctness and completeness of the information provided on this Site.

OnTESOL makes no warranties, representations and conditions regarding use of this Site or the information provided, including any implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, whether express or implied, or arising from a course of dealing, usage or trade practice. OnTESOL is not responsible for any direct, indirect, special, in incidental or consequential damages or any other personal or pecuniary loss, whether the action is in contract, tort (including negligence) or any other tort action.

WEB PAGES AND LINKS

The staff of OnTESOL may create and maintain pages contained on, or linked to, this Site. The creation, maintenance and responsibility for these pages is entirely the responsibility of the parties who create and maintain such pages. OnTESOL shall have no responsibility for such pages and is not responsible for any content or information that you may find distasteful or offensive. Also, this Site has links to other web sites. This does not mean On TESOL is associated with, or is legally allowed, to use any trademark, trade name, logo or copyrighted symbol that may be shown in the link (or in its description). These other sites were independently created and OnTESOL does not assume responsibility for the content of these other web sites. By providing links to these other web sites, OnTESOL does not endorse, act as a publisher or distributor of the content on those other web sites.

JOB OPPORTUNITIES DISCLAIMER

The information presented in the Job Opportunities section is a combination of free listings and paid advertising. The promotion of jobs at universities and schools in this site is not intended as an endorsement or as validation of the information provided.

Each interested individual should contact the prospective employer to obtain more information, to verify the terms and description of their services, and to learn about any personal risks involved in taking part in their activities. OnTESOL specifically advises that it does not verify or authenticate such Job Opportunities.

OnTESOL or its employees are not responsible for:

• errors, omissions, or misspelled words regarding third party information; • misrepresentation by third parties; • personal damages or injuries incurred while taking part in a third-party program promoted on this Website; or • disputes between a consumer and a third party.

It is the responsibility of each interested party to contact the provider of educational services to verify the information presented here and to learn about any possible personal risks involved while taking part in their programs.

COMPUTER VIRUSES

Most material available from the OnTESOL web site is in a “text-file” form which cannot contain or transmit computer viruses. Some pages, however, such as Word files, are in “binary” form, which can, like downloadable executable files, transmit viruses. Although OnTESOL makes every effort to exclude computer viruses from its materials, you should take measures to check for computer viruses, execute due caution when downloading executable files, and make certain you have a comprehensive and recent backup of the information stored on your computer.